• Answering a Complaint
• Apologizing
• Arranging Problems by Importance
• Asking a Question
• Asking for Help
• Asking Permission
• Avoiding Trouble with Others
• Being a Good Sport
• Concentrating on a Task
• Convincing Others
• Dealing with an Accusation
• Dealing with Being Left Out
• Dealing with Contradictory Messages
• Dealing with Embarrassment
• Dealing with Fear
• Dealing with Group Pressure
• Dealing with Someone Else's Anger
• Deciding on Something to Do
• Deciding on Your Abilities
• Deciding What Caused a Problem
• Expressing Affection
• Expressing Your Feelings
• Following Instructions
• Gathering Information
• Getting Ready for a Difficult Conversation
  
• Giving a Compliment
• Giving Instructions
• Having a Conversation
• Helping Others
• Introducing Other People
• Introducing Yourself
• Joining In
• Keeping Out of Fights
• Knowing Your Feelings
• Listening
• Making a Complaint
• Making a Decision
• Negotiating
• Responding to Failure
• Responding to Persuasion
• Responding to Teasing
• Rewarding Yourself
• Saying Thank You
• Setting a Goal
• Sharing Something
• Standing Up for a Friend
• Standing Up for Your Rights
• Starting a Conversation
• Understanding the Feelings of Others
• Using Self-Control

Skill 24 - Helping Others
STEPS
1. Decide if the other person might need and want your help.
2. Think of the ways you could be helpful.
3. Ask the other person if he/she needs and wants your help.
4. Help the other person.

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Skill 25 - Negotiating
STEPS
1. Decide if you and the other person are having a difference of opinion.
2. Tell the other person what you think about the problem.
3. Ask the other person what he/she thinks about the problem.
4. Listen openly to his/her answer.
5. Think about why the other person might feel this way.
6. Suggest a compromise.

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Skill 26 - Using Self-Control
STEPS

1. Tune in to what is going on in your body that helps you know that you are about to lose control of yourself.
2. Decide what happened to make you feel this way.
3. Think about ways in which you might control yourself.
4. Choose the best way to control yourself and do it.

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Skill 28 - Responding to Teasing
STEPS

1. Decide if you are being teased.
2. Think about ways to deal with the teasing.
3. Choose the best way and do it.

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Skill 29 - Avoiding Trouble with Others
STEPS

1. Decide if you are in a situation that might get you into trouble.
2. Decide if you want to get out of the situation.
3. Tell the other people what you decided and why.
4. Suggest other things you might do.
5. Do what you think is best for you.

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Skill 30 - Keeping Out of Fights
STEPS

1. Stop and think about why you want to fight.
2. Decide what you want to happen in the long run.
3. Think about other ways to handle the situation besides fighting.
4. Decide on the best way to handle the situation and do it.

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